Payment processing options with Candid Pay

Candid Pay is our in-app payment processing system that is available to paying subscribers. It allows you to accept credit card payments from buyers directly through our invoicing system's payment portal. This feature allows your buyers to pay for their orders with just a few clicks of a button when they open an invoice sent from you in Candid.

At this time Candid Pay is only available for paid subscriptions.

Approval times to get set up with our payment processor can take 1-5 days, depending on the required documents.

Yes! For example, if you have a USD bank account for US customers and a CAD bank account for Canadian customers we can get that set up. Reach out to Candid support and we'll help you get set up with multiple connected accounts.

While we have an integration with QuickBooks, it does not work with Candid Pay if you choose to send invoices from QuickBooks. You must send invoices directly from Candid if you want your customers to pay using our payment processing services. For accounting purposes, we recommend collecting payment first in Candid and then forwarding finalized order information to your accounting software for bookkeeping purposes.

Candid Pay is powered by the payment processing platforms Stripe and Finix, depending on where your business is located. Stripe and Finix both provide a high level of security that we feel is valuable to our customers.

You can read more about their PCI compliance here:

https://finix.com/docs/guides/business/security-and-compliance-at-finix/

https://stripe.com/docs/security

We now use Finix for all US-based customers, so we recommend switching if you can. If you have a business address based in the US and sell in USD, you can switch to Finix anytime by getting started here: https://app.candidwholesale.com/integrate/finix/get-started

Note: All rates are valid at the time of publication but are subject to change.

Finix (US-based accounts) and Stripe (Non-US based accounts) rates are outlined below:

You can learn more about selling internationally here: International Support For Sellers

Click on the Candid Pay > Get Started button that is located on your Seller HQ page and follow the prompts to apply for your account. Most applications are accepted or declined within 1-5 days. If your application is declined, we will contact you and let you know if more documentation is needed to get your account approved. Being ready to provide extra documentation about your business can greatly speed up the approval process.

Please note that we cannot guarantee that all applications will be accepted by our payment processor's system since we don't control their verification process.

If you have any questions during the application process, please reach out to us at: team@candidwholesale.com

To learn more about the Finix application process and how to fill out the forms, please click here: Applying for a Finix account

After you set up your account, you will be able to view your payments dashboard by clicking on the Candid Pay area on your Seller HQ page:

Finix defaults to standard ACH funding timelines. By default, Finix puts in a 5-day delay before ACH Direct Debits can settle and become available for approval.

ACH Direct Debits take longer than credit card payments to move and settle funds. To account for this, Finix creates a delay to accommodate any ACH Returns that could occur. This delay is called an ACH Settlement Delay.

By default, Finix puts in a 5-day delay before ACH Direct Debits can settle and become available for approval in a Settlement. Please note that it can take 4-10 business days for the buyer's bank to fully process and confirm the debit was successful.

This can happen due to multiple factors, such as entering incorrect card information, using an expired card, or having insufficient funds. Usually, when a card is declined, the issuing bank will give a reason so that you and the customer know what steps to take to resolve the issue. For Finix users, you can find reasons for card decline in your Finix dashboard under the Payments section.

Please note that Candid is unable to resolve card declines on behalf of the customer and they will need to contact their bank directly.

You can learn more about card failures and waiting periods here.

You can issue credits and refunds directly in Candid. You can learn more here: How to issue credits and refunds

If you encounter any issues with a credit or refund, please contact us first before trying to correct any errors on your own.

You can choose not to use our payment processing system, however we find that buyers generally prefer the convenience of creating orders and paying for their invoices all in one place. Payments collected outside of Candid may be subject to Externally Processed Payment fees of up to 0.8% per transaction based on the following guidelines:

Fee Exempt:

• Candid Pay
• Cash
• Check
• Wire transfer

0.8% External Payment Processing Fee:

• External credit card
• External ACH/eCheck
• External platform (eg, PayPal, QuickBooks, Bill.com)

Why do you charge a fee for externally processed payments?

Over the years Candid Pay has evolved into a core part of our offering, and as a result we've taken steps to join other companies such as Shopify, PayPal, Stripe and others in assessing a small fee for transactions that bypass our own integrated payment system. Candid Pay's rates are competitive and both buyers and sellers overwhelmingly prefer the convenience of having an integrated payments button.