How to solve login issues or reset your password

If you're having trouble logging into your Candid account, some of the solutions below might help.

• Check your login credentials:

  Many people have more than one email, and it can be easy to forget which email you signed up with. If you're having trouble logging in it could be because you are entering the wrong email or password. If you are having trouble remembering which email you used, contact our support team and we can help.

• Refresh your browser:

  Refreshing your browser can sometimes "unstick" things and also ensures you are using the latest version of our site. This article explains how to do a hard refresh of the most popular browsers: How to do a hard refresh of your browser

• Clear your computer's cache or browsing history:

  This super simple step can fix many common issues. Our computers love to hold on to all kinds of data, and sometimes, you just need a quick refresh. If you are unsure how to clear your browser's cache, this article can walk you through it: How to clear your cache on any browser

• Reset your password:

  To reset your password, go to https://app.candidwholesale.com/sign-in and click on the forgot password link. Then, check your email to finish setting a new password.

New to Candid and haven't logged in before?

If you're a new buyer, you might have been sent an email with a link in it that allows you to claim your account and set up a password. If you don't see that email make sure to check your spam folders just in case. Once you find your email invite, click on the sign-in link and set up your password. If you're still having trouble logging in message us at: team@candidwholesale.com

Don't forget to add us to your email address book!

Spam filters often grab emails that they shouldn't, so we highly recommend adding noreply@candidwholesale.com to your address book so that your Candid emails don't end up in any spam folders. To learn more about getting your emails delivered correctly click here.