How to add other users to your buyer account
Each company in Candid has a single person with a user login assigned as the primary contact. This defaults to the first person who created a login for that account. Anyone who has an account login can add other people to the same account freely. There is also no extra fee for adding more team members to your wholesale buyer account so you can add as many new users as you like.
How to add a someone else to the account
To add a new user to your account, head to your Settings>Users page:
Fill out the form with your team members name (first and last is recommended) and their email and click Send Invitation:
That person will then get an email asking them to accept their invitation by clicking on a link. When they click on the link they will be taken to a screen asking them to create a password:
Once they complete these steps they will be added to your account.
What if they don't get the email invite? What if they still can't login?
If they don't see the email invite the first thing to do is check and see if it's in the spam folder. The email invite will be coming from email@example.com so it's recommended that everyone using Candid add that email to their email contacts list to prevent important accounted-related emails from going to spam.
Another issue that can cause problems is if you were sent an email account invite but you try to login using Candid's main login screen. Since you have a pending invite you will need to specifically click on the link in that email first in order to fully activate your login. Once you set up your Candid password you will then be able to login from anywhere moving forward.
Note: If you share a computer with someone else that has an account login you will need to log out of Candid entirely before the other person can login. This rule also applies to users with pending invites. In order to claim the new invite a person needs to be using a computer that isn't already logged into Candid. Otherwise the system just assumes you're still the first user and skips the whole "create a password & claim your account" step altogether.
If you or a team member are still having trouble logging in after following the steps above, please contact support and we'll help get you in! Message us at: firstname.lastname@example.org
How do I change my email address?
The easiest way to change your email address is to go through the steps outlined above with the new email and then set that new email as the Primary contact:
You can then keep the old email as a secondary account or contact support and we can deactivate it for you.
Can I delete an email or remove a user from Candid?
Yes, but if someone has an email associated with finalized orders we can't completely delete their email on the account because it would poke holes in our reporting system. We can however disable their ability to login into the account but you will still see their email listed on past orders.
If the email is not associated with any orders then we can then delete that user's email and login entirely. If you have questions about removing an email from your account please contact support at: email@example.com