How to get help from our support team

At Candid you will always have the option to talk to a real person when you need help. We also enjoy chatting with our customers and greatly encourage all your questions and feedback!

Our support team is available Monday through Friday from 9:00 am - 5:00 pm Pacific Time. We will respond to all questions and feedback within 1-2 business days. Messages received outside our normal business hours will be responded to the following business day.

Please note: We kindly ask that you only message in once per support question. Sending multiple messages for the same support issue will only slow our response times down.

Do you offer phone support?

While we do not have a direct line for customer support, if you send our support team a message we can arrange a time to give you a call.

Can I book a video call?

Yes, we offer support, demos, and onboardings over Zoom. Please message our support team to request our booking calendar link.