How to get help from our support team

At Candid you will always have the option to talk to a real person when you need help. We also love chatting with our customers and greatly encourage your questions and feedback. After all, that's how we get better! You can reach out to us anytime at: team@candidwholesale.com

Our support team is available Monday through Friday from 9:00 am - 5:00 pm Pacific Time. We will respond to all questions and feedback within 24 hours. Messages received outside our normal business hours will be responded to the following business day. If you need support sooner please visit our Help Center.

Please note: We kindly ask that you only message in once per support question. Sending multiple messages for the same support issue will only slow our response times down.

Do you offer phone support?

We do not offer phone support at this time.

Can I book a video call?

Yes, we offer support calls and onboardings over Zoom on a limited basis. Please message our support team to request our booking calendar link.

Curious to see if Candid is the right fit for your business and want to book a demo? To schedule a time to chat with someone from our sales team click here: Book a demo

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