A step-by-step introduction to buying on Candid
Login help
We recommend bookmarking the Candid site so that you can find the login page easily. The direct link to the login page is:
https://app.candidwholesale.com/sign-in
We also recommend saving your login information (email and password) somewhere secure to make it easy to remember your login credentials. If you forget your password you can reset it here:
https://app.candidwholesale.com/password/reset
If you forget which email you used to create your account, please reach out to our support team here:
Navigating the Candid site
There are 5 main sections to your buyer account:
- Buyer HQ - quick access to your vendor's catalogs and a snapshot of recent orders.
- Invoices - a list of all your invoices plus bulk payment options.
- Orders - a list of all of your orders with filters to help you find specific orders quickly.
- Vendors - direct link(s) to your vendor's catalogs for fast ordering.
- Settings - account settings such as user emails, shipping addresses, and order notifications.
Ordering tip:
If you accidently navigate away from an order, the fastest way to get back to the order is to go to your Orders page. Note that if you keep going back to your vendor's catalog while building an order, you may potentially create new draft orders. Duplicate orders can also happen if you have your Candid account open in multiple tabs or windows.
A note about placing orders on a mobile phone
For the best experience we highly recommend using a tablet, laptop, or desktop computer for placing orders. While Candid works on a mobile phone for things like paying an invoice, due to the large size of some vendor catalogs you will generally have a smoother shopping experience placing orders on a larger device.
How to place orders
Step 1 - Find your vendor's catalog
From your Vendors page click on the brand you would like to place an order with:
If you don't have any saved vendors yet, you can also look them up by entering their business name in the search bar on your Buyer HQ page:
Step 2 - Browse catalog and start a new order
To create a new order click "Start Order" seen in the upper right corner of the catalog:
Don't worry, you will still be able to view the catalog while you're building the order! 🙌
On the next screen, click on a product to add it to the order:
Then click the "Add To Order" button:
Next, enter a quantity and then click "Done":
When you are finished adding products and quantities, click on the "Send Order" button to send the order to the seller:
On the next screen you will be asked to enter or select your delivery address. You also have the option to send a message to your seller. Once you are done click the "Send Order" button:
The seller will then get an email notifying them that they have a new order from you. The seller will also be able to view the order in their Candid account.
While you're waiting for the seller to respond you will notice that your order status will be shown as an "Inquiry":
Final steps
After you submit the order there's nothing for you to do next but wait for the seller to send you shipping and invoicing details. Most sellers will respond very quickly to your order!
You can view all your orders and their current statuses from your "Orders" page:
If you don't hear back from the seller right away, you can send them a message directly through the order you just sent. Just click on the "Messages" tab to send them a note:
Paying an invoice
When the seller approves the order they will also let you know what to expect for shipping and billing details. Most sellers will communicate their shipping and billing terms before you place an order with them.
Depending on the seller's terms, you will either pay your invoice directly in Candid or you will pay the invoice outside of Candid. You can learn more about this here: How to pay an invoice
How to save a copy of your order
You can save a PDF copy of your order by clicking the "PDF / Print" button. This will automatically download the PDF to your computer. After the PDF is downloaded, you can then print the PDF when you open it from the downloads list on your computer.
Note: For the best results we recommend always using the PDF / Print button to save a copy of the order. If you try to print the order page using the print function on your computer it will not be formatted correctly.
How to duplicate an order
For fast reordering, you have the ability to copy a previous order. You can do this by selecting "Reorder / Duplicate" from the "Tools" menu of the order you want to copy:
How to delete a draft order
If you accidently create an order you don't need you can delete it by clicking the drop-down menu in the top right corner of the order and selecting "Delete Draft":
Getting transactional emails for your orders
We recommend adding noreply@candidwholesale.com to your email address book. That way your order and invoice notifications don't go to spam accidently!
How to get help from our support team
We provide support Monday through Friday from 9:00 am to 5:00 pm Pacific Time. Any messages received outside of those hours will be responded to on the following business day. We are closed for most major US holidays. You can reach our friendly and helpful support team at team@candidwholesale.com.
How to find our Help Center
You find answers to frequently asked questions in our Help Center, which can be found by hovering over your company name or logo in the bottom left corner of your account:
