How to save payment methods to your account
With Candid Pay, both buyers and sellers have the ability to store payment methods in their accounts. For sellers, you can save a card on file that will allow you to run your customer's cards when they give you the ok to pay invoices on their behalf. For buyers, they can also save cards when they pay invoices.
Please note that when a seller saves a card to their account it only saves on the seller-side. Saved payment methods in seller accounts do not get shared with the corresponding buyer account. A buyer will still need to enter their card details on their side.
Note: Depending on your region, Candid Pay is powered by either Stripe or Finix, both of which are secure PCI Level 1 processors. You can read more about Stripe's security policies here, and Finix's here. You can learn more about how to set up Candid Pay here.
How a buyer can save payment methods to their account
When a buyer is paying an invoice, they will see the option to add either a credit card or ACH payment method to their account. They can save multiple payment methods to this area that can be used when they are logged into their Candid account and paying invoices:
Note: Sellers do not automatically get access to payment methods saved by buyers. If a buyer wants to give you access to their payment information they will need to supply it to you directly outside of Candid (in person, over the phone, etc.)
How a seller can save a card on file that can be used to pay their buyer's invoices
👉🏻 Please note that the ability to save a customer's card on file is only available to Finix Candid Pay users at this time. We also hope to add this feature for Stripe users in the coming year.
If you're a seller or rep, you have the option of storing customer payment methods directly in your account on the Customer Details pages. Please note however that this only saves the payment method to your account and is not automatically saved to the corresponding buyer account.
On the customer's Customer Details page, scroll down to the box that says Payment Methods On File. Enter their information exactly the way it appears on their card and then click Save:
Note that you also have the option to save a checking account number if you're going to be billing your customer using ACH.
You can add multiple payment methods for a customer as needed. To add another card select Add A Card. To remove a payment method click Manage and then click the X to delete the card. To add a checking account number click on the Bank Account button.
