How to do a hard refresh of your browser

Sometimes, browsers like to save old, out-of-date data, which can lead to problems using Candid. This cached data can cause certain features in Candid to not work properly if, say, we recently fixed a bug, but your browser isn't showing you the latest version of our website. To load the latest updates to the Candid site and start with a clean slate, we sometimes recommend doing a hard refresh of your browser. Instructions based on which browser you are using are below.​

Chrome and Windows:

To hard refresh on Google Chrome on Windows, there are two ways you can do it:

1. Hold down Ctrl and click the Reload button.
2. Or Hold down Ctrl and press F5.

Chrome and Mac:

To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:

1. Hold down Shift and click the Reload button.
2. Or Hold down Command, Shift and click the ‘R’ key.

Firefox and Windows:

To hard refresh on Firefox on Windows, there are also two easy hotkey commands you can use:

1. Hold down Ctrl, Shift and the ‘R’ key.
2. Or Hold down Ctrl and press F5.

Firefox and Mac:

To hard refresh on Firefox on Mac, there are also two easy key combinations that you can use:

1. Hold down Command, Shift and the ‘R’ key.
2. Or Hold down Shift and press the reload button.

Safari:

To hard refresh safari, there is one simple way to do it.

1. Hold down the option and command key then press the ‘E’ key.

Internet Explorer

To hard refresh safari, there is one simple way to do it:

1. Hold the Control key, press the F5 key.
2. Or, hold the Control key, click the Refresh button.