How to accept a catalog invite from a seller
When a seller in Candid sends a buyer the link to their wholesale catalog that buyer then can view that seller's catalog. However, in order for a buyer to create and manage orders in Candid, they will first need to create an account.
Does it cost anything to sign up?
It is completely free for a buyer to create orders with their vendor in Candid. All you need to do is create a basic account to be able to place orders with your seller.
What do I need to get started?
To verify your buyer account we ask for the following information:
- Full name
- Business name
- Email address that you want to use as your primary login
- Ecommerce website or social media channel that you sell on
Can I add other users to my account?
Absolutely! After you create your account you can add as many users as you want.
How to create your buyer account
When a seller sends you a catalog link the first thing you will see is something similar to this screen:
You will be able to create your buyer account when you click on the "Start An Order" button which will then take you to a page that looks like this:
On the next screen you will be asked to enter your company's website link:
If you don't have a website that's ok! You can also enter the name of your business by clicking "Add Company Manually" and filling out the form seen here:
After you have filled out the company info form you will then be able to go back to the catalog link your seller shared with you and create an order (you may need to login with your new credentials).
Troubleshooting login issues after account creation
- Close the tab/window Candid is in, clear your browser's cache, and then try logging back in
- If you have Candid open in multiple tabs, close all of them and try logging back in
- Reset your password (you can do that here)
- Contact our support team via chat or at team@candidwholesale.com
Ready to start your first order?
You can learn how to create your first order here.