How to send a deposit request to a buyer

To create a deposit request click on the Invoices & Payments section of the order and then select Add Order Deposit from the drop-down menu seen in the images below:

A deposit request form will now show up in next tab over from the order invoice. Please note that some fields on the deposit form are pre-filled but you can edit these to be whatever you want:

Once you have the deposit form filled out how you want, click on the "Request Deposit" button to send the deposit request to your customer:

The buyer will then get a deposit request email similar to the example below:

Note: In order for your customers to be able to pay for deposit requests through their Candid account you will first need to have Candid Pay set up. You can learn more about this here: Payment processing options with Candid Pay

How to apply a deposit to more than one shipment

If you have an order with multiple shipments you have the option to split the deposit amount up and apply it to each shipment as needed:

In this example we have created a request for 50% of the order total to be paid as a deposit:

There are three shipments on the order and in the example below we split the deposit across the three shipments equally:

To help out with the math, the deposit amount remaining will automatically update on each invoice when you begin to allocate the deposit amount: