Shipping FAQs

On your platform who handles shipping fees?

Candid does not cover shipping fees. Most brands choose to include them on the invoice. You can learn more about invoicing here.

Are you open to US customers only? Or global?

Candid is available in the US and internationally, with the limitation being that our software is only available in English and we don't provide currency conversion. You can learn more about selling internationally here.

Does your platform provide an easy way to purchase/print shipping labels?

We integrate with ShipStation, which makes it easy to create and print shipping labels. More information about setting up ShipStation and integrating it with your Candid account can be found here.

Does Candid have special shipping rates arranged with carriers?

We do not currently have special rates with any specific carriers.

Can I use Candid to print packing slips?

Yes. You can print packing slips, invoices, and more by using the PDF print function found on the order form, click here to learn more.

How are shipping notifications handled?

If you have a shipping integration configured, you can choose to have Candid automatically send a shipping confirmation email when the order is marked shipped via the Integrations page:

How do I set up default shipping and payment terms?

You can set default shipping and payment terms on the Customize Catalogs page in your account, click here to learn more:

You can also override these preset defaults for an individual customer via that customer's Customer Details page. You can view a list of all of your customer records on the Customers page in your Candid account.

To learn more about how to set up shipping and payment terms for individual customers, click here.